Cancellation & Refund Policy

1. Service Cancellation by Customers

Free Cancellation — Customers may cancel a booking up to 2 hours before the scheduled service time at no additional charge.

Late Cancellation — If a booking is cancelled less than 2 hours before the scheduled service time, a cancellation fee may apply to compensate the assigned service professional.

No-Show — If the customer is unavailable at the scheduled time and cannot be contacted, the booking may be considered a No-Show. In such cases, the service fee may not be refundable.

2. Cancellation by instantja

In rare situations, instantja may need to cancel or reschedule a booking due to:

• Service professional unavailability
• Safety concerns
• Severe weather or emergencies
• Technical or operational issues

If instantja cancels a confirmed booking, any eligible payment made by the customer may be refunded or applied as credit toward a future booking, depending on the circumstances and applicable policies.

3. Refund Policy

Customers may be eligible for a refund in situations such as:

• A confirmed booking is cancelled by instantja.
• Payment was made for a service that could not be delivered.
• A duplicate or incorrect payment was processed.
• The service could not be completed due to circumstances beyond the customer's reasonable control.

Refund requests may be reviewed individually to help ensure a fair resolution.

4. Service Quality Concerns

If you are dissatisfied with a service booked through instantja, please contact our support team within 24 hours of service completion.

Depending on the circumstances, instantja may offer:

• A complimentary re-service
• A partial refund
• A full refund
• Account credit for future bookings

Supporting photos or additional information may be requested during the review process.

5. Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on the payment method and financial institution involved.

6. Rescheduling

Customers may request to reschedule a booking before the scheduled service time, subject to the availability of service professionals and the applicable booking policy.

7. Non-Refundable Situations

Refunds may not be issued in situations including:

• The customer is unavailable at the scheduled service time.
• Incorrect service details or an incorrect address was provided.
• Cancellation occurs after the applicable free cancellation period.
• The service has already been completed successfully.
• Dissatisfaction is based on preferences or requirements that were not communicated before or during the service.

8. Contact Us

If you have any questions regarding cancellations or refunds, please contact us.

instantja reserves the right to update this Cancellation and Refund Policy from time to time. Any changes will be published on this page with an updated effective date.