1. Acceptance of Terms

By using instantja, you agree to comply with these Terms and all applicable laws and regulations. If you do not agree with these Terms, please do not use our website, app, or services.

2. About instantja

instantja is a platform that helps connect customers with local service professionals for a wide range of home-related services, including cleaning, plumbing, electrical work, painting, appliance repair, gardening, maintenance, and other household needs.

3. User Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for activities that occur under your account.
• Notify us immediately if you suspect unauthorized access to your account.

4. Booking Services

• Bookings are subject to service professional availability.
• Service availability and arrival times may vary depending on your location and the type of service requested.
• Prices may vary depending on the service, location, and specific job requirements.
• instantja may accept, reject, modify, or cancel bookings when reasonably necessary.

5. Payments

• Payment must be made through the approved payment methods available on the instantja platform.
• Additional charges may apply for additional work requested after a booking has been confirmed.
• Refunds, where applicable, are handled according to our policies.

6. Cancellations and Rescheduling

• Customers may cancel or reschedule bookings before the scheduled service time, subject to applicable policies.
• Late cancellations may result in cancellation charges.
• Service professionals may also reschedule or cancel services due to emergencies or unforeseen circumstances.

7. Service Professional Responsibilities

Service professionals are expected to:

• Provide services professionally and responsibly.
• Arrive within the agreed or estimated service timeframe where possible.
• Treat customers and their property with respect.
• Follow applicable laws and relevant safety standards.

8. Customer Responsibilities

Customers agree to:

• Provide accurate booking and contact information.
• Ensure safe and reasonable access to the service location.
• Secure valuable or personal belongings before the service begins.
• Treat service professionals respectfully.
• Provide accurate information about the work or service required.

9. Prohibited Activities

Users may not:

• Use the instantja platform for unlawful purposes.
• Submit false or misleading information.
• Harass, threaten, or abuse other users or service professionals.
• Attempt to interfere with the platform's security or operation.
• Copy, modify, or distribute platform content without permission.

10. Verification

instantja may take steps to verify the identity and information of service professionals. While we aim to maintain a trusted platform, verification does not guarantee future conduct, availability, or the quality of every service.

11. Intellectual Property

All content on the instantja website and app, including text, logos, graphics, images, software, and design, is owned by or licensed to instantja and is protected by applicable intellectual property laws.

12. Limitation of Liability

To the maximum extent permitted by law:

• instantja is not liable for indirect, incidental, or consequential damages.
• We do not guarantee uninterrupted or error-free operation of the website or app.
• We are not responsible for losses caused by events beyond our reasonable control.

13. Warranty Disclaimer

The instantja platform and services are provided on an "as available" and "as is" basis. instantja does not make guarantees regarding the availability, suitability, or quality of every service provided through the platform.

14. Privacy

Your use of instantja is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Suspension and Termination

instantja reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of instantja after changes are posted may constitute acceptance of the updated Terms.

17. Governing Law

These Terms and Conditions shall be governed by the applicable laws of Nepal, without regard to conflict of law principles.

18. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

instantja
Email: support@instantja.com
Phone: +977-XXXXXXXXXX
Website: www.instantja.com