1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Home or service address
• Profile photo (optional)
• Payment information, processed securely through supported payment providers

Service & Booking Information

• Requested services
• Booking dates and times
• Service location
• Special instructions or service requirements

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website or app usage data
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Create and manage your instantja account
• Process and manage service bookings
• Connect you with relevant service professionals
• Process payments and transactions
• Send booking confirmations and service updates
• Improve our website, app, and services
• Respond to customer support requests
• Prevent fraud and unauthorized activity
• Comply with applicable legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share relevant information with:

• Service professionals when necessary to complete your booking
• Payment providers for secure transactions
• Technology providers that help operate our platform
• Government or legal authorities when required by law

We expect third-party service providers to handle your information responsibly and only for the purposes necessary to provide their services.

4. Cookies

instantja may use cookies to:

• Keep you logged in
• Remember your preferences
• Improve website and app performance
• Analyze platform usage
• Enhance your overall experience

You can manage or disable cookies through your browser settings, although some features of our platform may not function properly.

5. Data Security

We take reasonable technical and organizational measures to help protect your personal information from:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Unauthorized disclosure

While we work to protect your information, no online platform or transmission method can guarantee complete security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide and improve our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer needed, we may securely delete or anonymize it in accordance with applicable requirements.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your account and personal data
• Request a copy of your information
• Withdraw consent where applicable
• Object to certain data processing activities

To exercise these rights, please contact us using the details provided below.

8. Third-Party Services

instantja may contain links to third-party websites or use third-party services, such as payment providers and technology platforms.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before sharing your personal information.

9. Children's Privacy

instantja is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been provided by a child, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date. Your continued use of instantja after changes are posted may be subject to the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.